What is covered with Invisible First Defense+?
Invisible First Defense+ covers against accidental damage to your device screen (screen breakage, or material damage to the screen, excludes intentional acts). Access full program Terms and Conditions here.
What is not covered with Invisible First Defense+?
Extensive physical damage to the device (such as a device run over by a vehicle) will result in a disqualified claim.
When will my coverage begin with Invisible First Defense+?
You must enroll your Invisible First Defense+ product and device within 30-days of purchase for coverage to become effective. Coverage is then effective for 12 months from purchase date.
What information will I need to enroll my Invisible First Defense+ Screen Protector?
- Your Warranty Serial Number (located inside the product packaging)
- Proof of Purchase (sales receipt – to include date and product purchased information)
- Some Information about your device (IMEI, make, model etc.)
How do I file an Invisible First Defense+ claim?
Click on the "File a Claim" link and you will be directed to a page to lookup your account information and direct you in processing your claim. You will have the option to either file your claim or contact our insurance claim agents directly.
Why am I redirected to a different page when registering my device?
Qmadix has partnered with multiple insurance carriers to offer you the best coverage and service for the Invisible First Defense+ product you have purchased. Depending on your warranty serial number, you will be directed to the correct carrier.
Are there restrictions on where I can get my Invisible First Defense+ screen repaired?
No. You can have your screen repaired at the location of your choice.
Where do I upload my Invisible First Defense+ receipt when my repair is complete?
Visit the "File a Claim" page to find out next steps for beginning your claim process. You will be instructed on the information you will need to complete the request.
How many Invisible First Defense+ claims can I make?
You can make one claim with each Invisible First Defense+ Screen Protector purchased within the 12 month coverage period.
What is Nanotechnology?
Nanotechnology: science, engineering, and technology conducted at the nanoscale, which is about 1 to 100 nanometers. Nanotechnology can take different forms in many different areas, but here at Qmadix, we take advantage of the enhanced abilities of the nanoscale: higher strength, lighter weight, and increased control. We combine those abilities with German engineering to create Invisible First-Defense+. The first nanolayer to be available for your mobile screen to coat, protect, and repel.
How does it work?
Start with SiO2 that is 500 times thinner than one human hair to form a nanotechnology layer. The SiO2 fills in the pores of the glass creating an invisible coating to protect the screen. This bond creates the perfect screen protector for any device and provides better protection than your standard tempered glass.
Is it harmful to my device?
No, and there lies the greatness in Invisible First-Defense+. It has been designed, tested, and retested to ensure that it does not have any negative impact on your device. Its goal is to protect your phone without impacting your phone's performance in any way. In fact, you will be able to notice better touch responsiveness once applied.
Can I take it off?
Interesting but why? Why would you want to take off the best screen protector on the market with the highest rated hardness for ultimate protection? Invisible First-Defense+ is designed to protect your screen without being noticed. In fact, you may forget that it is on your device. But rest assured that it is doing its job, providing you the best protection on the market.
Can I use it all over the phone?
Invisible First-Defense+ is designed to specifically bond with the glass surface of your phone. We do not recommend using it on plastic, rubber or metal.
Does Invisible First-Defense+ make my device anti-bacterial?
Yes. By applying the cleaner to your device, you are killing off any existing bacteria and germs while wiping away all grease and oil from your fingers. This process cleans and sanitizes your screen before applying the nanolayer that will repel 99.9% of germs and bacteria by creating a thin invisible protective layer.
My screen is cracked; can I still use Invisible First-Defense+?
No, it is not advisable to put any liquid screen protector onto a cracked screen. If your device is already cracked, the screen will further weaken and deteriorate. It is always advised to replace your screen first and then apply Invisible First-Defense+.
Will Invisible First-Defense+ affect the manufacturer's warranty?
No, it will not. Invisible First-Defense+ only enhances your screen with added 9H Hardness protection. All internal components will never be damaged or affected, thereby removing the risks of any warranty issues.
How do I apply Invisible First-Defense+ (NanoGlass) to my device?
- Open sachet marked "1". Use the enclosed glass cleaning wipe to clean your device’s screen; dry screen with micro-fiber cloth.
- Open sachet marked "2". Apply pre-treated NanoGlass - Screen Protector swab to your screen in a circular motion until entire surface is treated.
- Wait 10 seconds; then polish screen with micro-fiber cloth until dry and streak free.
How long is the Invisible First-Defense+ (NanoGlass) good for on my device?
Invisible First-Defense+ must be re-applied every 12 months. Do not attempt to remove. The NanoGlass is bonded to the screen at the molecular level for up to 12 months.
How many devices can one pack coat?
One pack is designed to cover one device with up to a 10" screen size. We do not recommend trying to coat more than one device as this may not generate the desired result and could void your claim.